Managed IT Services for Small Business
Managed IT Services for Small Business
Online Managed IT Services for Small Business
IT Management Per User – Simple, Predictable, and Fully Online
We help businesses reduce downtime, improve operational stability, and implement a predictable IT model through online management of users and their devices.
Our service includes device monitoring, remote administration, and ongoing maintenance all priced per user, with no need for on-site support.
What You Get
More stable user environments
Fewer IT interruptions
Faster issue resolution
Predictable monthly IT costs
Reduced internal IT workload
Designed for modern SMB teams across Europe
What Does Managed IT Per User Mean?
A managed IT model priced per user means we support each employee’s working environment through a fixed monthly fee.
This includes oversight of the devices they use, core administration, and day-to-day operational stability.
Who Is This Service For?
Our service is best suited to:
- small and medium-sized businesses with 3 to 300 employees
- companies without an in-house IT department
- remote and hybrid teams
- organisations looking for a more standardised IT model
- businesses that want to reduce incidents and improve user uptime
Why Choose an Online Managed IT Model?
Reduced Downtime
Issues are identified before they begin to affect users and daily operations.
Predictable Cost Per Employee
You know exactly what your IT support costs per user each month.
Faster Response
Most routine issues can be addressed quickly and efficiently through remote access.
Scalability
Adding new users is straightforward and does not require a complex support structure.
Stronger Focus on Productivity
IT should support your employees’ work, not slow it down.
No On-Site Dependency
A fully online model enables faster delivery, better efficiency, and more competitive pricing.
Plans and Pricing
Monitor
EUR 12.90 / user / month
For businesses that want baseline visibility and early warning of potential IT issues.
Includes:
Monitoring of the devices used by each user
Basic health monitoring
Performance and disk space monitoring
Automated alerts
Basic asset inventory
Monthly reporting
Scope:
No remote administration
No technical interventions
No end-user support
One time onboarding fee applies per user.
Manage
EUR 35.90 / user / month
For businesses that want a true managed IT model rather than monitoring alone.
Includes everything in Monitor, plus:
Remote administration of user devices
Basic technical interventions
Update monitoring and management
Routine maintenance
Advanced alerting
SLA:
Service window: 8×5 business hours
Response target for critical issues: within 8 business hours
Response target for routine requests: within 2 business days
Best suited for:
Businesses that want a stable IT operating model without relying on an internal IT team.
One time onboarding fee applies per user.
Proactive
EUR 49.90 / user / month
For organisations that require a more proactive level of IT operations and broader support coverage.
Includes everything in Manage, plus:
Automated corrective actions
Advanced administrative scripts
More detailed operational oversight
Extended update management
Priority handling
SLA:
Priority handling during business hours
Response target for critical issues: within 4 business hours
Response target for routine requests: within 1 business day
One time onboarding fee applies per user.
Security and Continuity Add-Ons
Extend your managed IT service with additional security, backup, and cloud management options designed to improve protection, reduce risk, and ensure business continuity.
Managed ATS & EDR
from 9.90 EUR/user/month
Includes advanced endpoint protection with managed monitoring and response for up to 2 devices per user. Additional devices are billed separately.
Backup as a Service (BaaS)
from 9.90 EUR/user/month
Includes managed backup for one primary device with a defined storage allocation. Additional devices and storage are billed based on usage.
Microsoft 365 Administration
from 6.90 EUR/user/month
Administration of your Microsoft 365 environment, including:
- user & licence management
- mailbox administration
- Teams and SharePoint basic configuration
- basic security (policies, MFA setup)
- daily administrative tasks
Additional Services
from 80 EUR/hour
Activities outside the defined scope of managed services are delivered as separate project-based work. This includes system migrations, deployments, major configuration changes, and other non-standard IT tasks.
Where possible, work is delivered on a fixed-price basis. Otherwise, services are billed based on time and scope.
Request Your Managed IT Setup
Tell us your number of users and selected plan and we’ll confirm setup and onboarding within 24 hours.
Important Information
All services are delivered fully online.
The service does not include:
– on-site support
– physical visits
– project-based work, unless quoted separately
Our model is designed for remote delivery and day-to-day management of users and their devices.
Service Scope and Support Boundaries
To ensure consistent service quality and predictable delivery, our support is focused on day-to-day operational IT activities.
Included in Routine Support
Not Included (Available as Separate Services)
FAQ
